Boswell Gomes

IT Delivery Leader India and Asean @Concentrix

IN

Career Path:(March 2015 - Present): IT Delivery Leader (India & ASEAN)(February 2014 - March 2015): GM- IT Service DeliveryAssociated for 6+ years with Concentrix as IT Delivery Leader for India & ASEAN, steering IT Operations involving data centre, network, voice, servers, security, solutions & transitions, IT service delivery and financial management at various customer locations with a team of 400+. Directing IT strategic plans for business and finance data processing, computer services, network communications and management information services to achieve corporate goals. Designing setup of IT infrastructure for new delivery locations. Analyzing business data, presenting business proposals, evaluating market trends and aligning services. Designing & maintaining SLA as per customer needs. Maintaining relationship with clients and cross-functional teams, delivering quality support and implementing strategic initiatives to achieve customer satisfaction & retention. Monitored infrastructure development and DR/BCP, ensured cost recovery for IT services.Developed and implemented processes related to IT operations. Adhered to IT policies, ISO Certifications and regulatory and software licensing normsIntegrated large/complex projects, improved IT services provisioning & delivery, implemented standardized methods & procedures and resolved customer raised incidents/requests.Developed competency, defined KPIs and performance measurement system

St Mary's School

Secondary School Certificate (SSC)

University of Mumbai

Bachelor of Science (B.Sc.), Physics

St. Andrew's College of Arts, Science and Commerce

Higher Secondary Certificate (HSC), Science