Brendan Osullivan

About Brendan Osullivan

Passionate about helping businesses build long-term, value-driven relationships. I…

Experience

1. Senior Technical Account Manager

   Riva International, Inc.

   Apr 2019 — Present · New York, NY, US

   Manage a portfolio of Riva\'s strategic enterprise clients becoming a trusted advocate to ensure integration, deployment, and adoption of the Riva Sync and Sales Engagement offeringsAct as the primary point of contact for clients, addressing escalations, providing strategic guidance, and offering solutions to meet specific business needsLead onboarding initiatives for new clients, ensuring seamless adoption of the Riva offerings through personalized training and supportCollaborate with Sales, Product Engineering, Services, and Support teams to ensure a cohesive, unified customer experience while providing customer feedback internally to resolve any challengesConduct regular check-ins and strategic business reviews for consistent alignment of business objectives while reducing churn riskProactively identify opportunities for upsell and expansion, contributing to an increase in upsell revenue

Education

• Iona University

  Bachelor of Business Administration - BBA, Management Information Systems

  1984 — 1988

• Manhattan University

  Master of Business Administration - MBA, Finance

Skills

• Enterprise Software
• Enterprise Architecture
• Program Management
• Rescue
• Solution Architecture
• Websphere
• Go-to-Market Strategy
• Middleware
• Pre-Sales
• Lotus
• Project Management
• Software Industry
• IT Outsourcing
• Strategy
• Messaging
• Storage
• Consulting
• Unified Communications
• Business Alliances
• Business Intelligence
• Sales
• Consultative Selling
• Cloud Computing
• Managed Services
• Integration
• IT Strategy
• Websphere Portal
• Soa
• IT Service Management
• Demand Generation
• Sales Enablement
• Portals
• Solution Selling
• Firefighting
• Selling
• Software Project Management
• Crm
• Saas
• Collaboration Solutions
• Business Process