Abhishek Bose

About Abhishek Bose

I\'m a highly motivated, hardworking, and focused professional with nearly 12 years of experience in managing technical projects with large team sizes. Successfully Managed various projects for the different technology stacks including Cloud migration to AWS platform using Java, microservices, microsites, PCF, Apigee, Rest API, and Spring technologies. Implemented MFA authentication with the RSA algorithm in the DSU platform. Hand-on experience in leading application maintenance and support. Implemented process standardization with ITIL processes, maintaining KPI, CPI, SLA, and doing regular Governance. Expertise in AMS model, system support, tuning, business analysis, system integrations, developments, RFPs- bid planning, comprehensive problem-solving abilities, and good verbal and written communication skills. A confident communicator with an emphasis on utilizing the strength of team members and creating an environment of forward-thinking solutions. Skill Summary:• Focusing on Quality Delivery and Customer Satisfaction :o Experienced in handling client expectations and maintaining good relations with Interfaces, teams, and Vendors.o Successful in Project Delivery, playing Engineering Manager role, Program Management & Engineering by collaborating and building strong relationships with Product Management, Development Team, User Experience, and QA Teams to prioritize and distribute work among team members. o A certified LOMA associate with excellent business knowledge in Life & Retirement Insurance domain. • Project Management:o Played Techno-Functional manager role in various projects with AWS, Java, microservices, microsites, JSON, PCF, Apigee, Rest API, and Spring technologies.o Successfully introduced Site Reliability Engineering (SRE) by implementing AppD monitoring, automation, and reliability index.o As a Production Support Lead managed more than 100 member offshore-onsite team to support appx. 130 applications with various technology and business using various ITIL framework techniques, Change and Release Management, Major Incident Management, Audit & Certification, automated triaging, and knowledge article, troubleshooting using Monitoring tools like JIRA, SPLUNK, CA APM, APP Dynamics, ServiceNow, rich experience content tools like Confluence, SharePointo Involvement in various stages of Software Development Life Cycle by following Agile Scrum using JIRA and Waterfall using SBM

Experience

1. Principal Platform & Delivery Engineer

   Broadcom

   Sep 2024 — Present · San Francisco, CA, US

Education

• West Bengal University of Technology, Kolkata

  Bachelor of Technology - BTech, Computer Engineering

  2007 — 2011