Victoria Borovikova
Global Programm Manager of Nps Survey for Digital Industries @Siemens
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WORK HISTORY
Global Programm Manager of Nps Survey for Digital Industries @Siemens
Munich, DE
Running a global NPS Survey in DI and coordinating across 60 countries, team of local NPS Coordinators and a service´ supplier; working closely with cross-functional teams across the organization to improve the overall customer experience;2. Leading the analytical expertise of customer feedback on the levels of countries, vertical segments, business units, Accounts and customers;3. Use of CXM software to track, analyze, and monitor customer relationship data;4. Feasible contribution into increase customer satisfaction, loyalty, and advocacy.
EDUCATION
Saint Petersburg State University of Finance and Economics
Bachelor
The Open University
MBA
Mississippi State University
Money and Banking
SKILLS
ABOUT VICTORIA BOROVIKOVA
Proven track record in sales, corporate Account Management, change management, creating and executing strategic programs, project’ execution. Experienced trainer and mentor.
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