Boris L. Alfonso

Director of Customer Support, Engineered Sustainment Solutions

Role: Director of Customer Support, Engineered Sustainment Solutions at Aog Accessories
Location: Miami, FL, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Boris L. Alfonso

Seasoned MRO sales and customer support executive with over 15 years of success in…

Experience

Director of Customer Support, Engineered Sustainment Solutions
Aog Accessories
Aug 2021 — Present · Miami, FL, US

Education

University of Holguín
Bachelor of Science (B.S.), Industrial Engineering
1999 — 2004
IPVCE Luis Urquiza Jorge
High School Diploma, Accurate Sciences
1995 — 1998

Skills

Computer Proficiency
Marketing
Airport Management
Customer Support
Customer Service
Aviation
General Aviation
Business Process Management
Aerospace Maintenance, Repair and Overhaul
Military Aviation
Strategic Planning
Continuous Improvement
Aviation Sales
Aerospace
Civil Aviation
Sales Management
Contract Negotiation
Piloting
Aircraft
Industrial Engineering
Customer Satisfaction
Airlines
International Sales
Maintenance & Repair
Crm
Aircraft Maintenance
Industrial Organization
Project Management
Program Management
Supply Chain Management
Purchase Management
Negotiation
Purchasing
Microsoft Office
Sales
Airline Management
Airports
Industrial Hygiene and Safety
Flight Safety
Helicopters

Contact information

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Work email
•••••@aogaccessories.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Aog Accessories

Airlines and Aviation · 26 employees · Founded 1985 · Miami, Florida, United States

AOG Accessories specializes in providing repair services covering equipment manufactured by many of the galley equipment and interior parts for major Aviation and Aerospace OEMs. AOG is able to provide repairs from our FAA Part 145 and EASA approved repair station and has capabilities for dual release on equipment within ATA Chapters 25, 26, 35 and 38. Our goal revolves in delivering a quality and reliable product with every repair to help reduce overall cost. We specialize, and have a focused approach to what parts we support; our experienced and well trained specialists repair these components to provide proficient, effective and dependable fault finding and modification. When combined with a modern, well equipped facility and a large and continuous investment in spare parts to ensure we have the right parts in stock that our customers can be sure of receiving the very best level of service and support. With so many options available to operators when specifying galley equipment it often means even a small size fleet will have galley equipment such as ovens and coffee makers with multiple part numbers from many different manufacturers. With AOG’s varied capability list of hundreds of part numbers we can offer our customers a one stop solution thus allowing customers to deal with a single repair coordinator able to assist with repairs, spares and exchanges across all part numbers and manufacturers. In addition, we offer flexible support solutions to meet customers’ needs including time and materials fixed pricing, flat exchange program and will always accommodate and tailor repair programs to meet our customer’s requirement. Tel: 30••••••99 Fax: 30••••••76 Cell: 30••••••17

aogaccessories.com

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