Michael Hein
Business Analyst @Tech Mahindra
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WORK HISTORY
Business Analyst @Tech Mahindra
In my role as a Business Analyst supporting Virgin Media, I worked closely with RAN designers and optimisers to interpret their performance management (PM) data requirements. I translated those into detailed specifications for integration into Foresight, a web-based performance management platform. This involved designing and refining data interfaces, enabling clear visualisations and intelligent alerting for network performance insights — helping to drive efficiency, proactivity, and clarity across radio and core network operations.
EDUCATION
Combined Knowledge
Sharepoint Bootcamp for Developers, Sharepoint Development
The Manchester Metropolitan University
Computer Software Engineering
SKILLS
ABOUT MICHAEL HEIN
I’m an experienced technical leader with a strong foundation in SharePoint and.NET development, server architecture, and business analysis. Over the past two decades, I’ve successfully run a hosting company, managed high-traffic infrastructure, and led development teams to deliver scalable, performant solutions across a wide range of industries.As a Lead PHP Developer, I specialize in Laravel and Symfony frameworks, advanced WordPress development, and complex API integrations. I bring hands-on experience in system design, cloud deployments, and DevOps practices — along with the leadership skills to manage teams and drive delivery in Agile environments.In addition to my development expertise, I’ve worked as a Business Analyst supporting Virgin Media, where I was responsible for radio and core network analysis and implementation. This role involved working closely with engineering teams to interpret network performance data, plan upgrades, and support the delivery of large-scale infrastructure changes — giving me a deep understanding of telecom environments and cross-functional collaboration at scale.With a strong foundation in business analysis and over 20 years of hands-on coding experience — including data modelling, continuous integration, and system architecture — I’m uniquely positioned to bridge the gap between technical implementation and business strategy. I work closely with stakeholders to shape requirements, prioritize features, and ensure measurable outcomes. My deep technical background allows me to effectively oversee and support development teams, providing guidance and oversight for less experienced developers. I thrive at the intersection of development, infrastructure, and product thinking, and I’m passionate about building elegant, efficient systems that deliver real, lasting value.
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