Parneet K. Boparai
Customer Success Account Manager (CSAM) at Microsoft
- Role
- Customer Success Account Manager at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Parneet K. Boparai
Being born and brought up in a rural background and later moving to the US as really my…
Experience
Customer Success Account Manager
Aug 2024 — Present · Charlotte, NC, US
As a CSAM, I drive customer success by aligning Microsoft’s cloud solutions with customer goals to accelerate value realization and long-term satisfaction. I manage a portfolio of 7 accounts across healthcare and SMB sectors, with an average annual contract value of $250K per customer.I collaborate with technical and business stakeholders to- Accelerate Azure, Microsoft 365, and Security adoption—achieving 20–25% growth in each portfolio- Champion Microsoft’s mission through strategic storytelling and customer engagement- Improve customer health and satisfaction, resolving or avoiding escalations- Maintain a 100% customer retention and renewal rate- Orchestrate delivery excellence and success planning to ensure quality outcomes.
Education
YMCA, New Delhi
Post Graduate Diploma in International Trade, International Business/Trade/Commerce
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
Questrom School of Business, Boston University
Masters of Management Studies
2023
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