Bony Jaison

Business Analyst @NatWest Group

London, GB

Produced and maintained detailed business requirements, use cases, and user stories to inform future-state design of digital platforms, ensuring alignment with domain and strategic objectives and driving improved customer satisfaction.• Partnered with cross-functional teams, stakeholders, and third-party vendors to capture, validate, and document functional and non-functional requirements for customer initiatives.• Supported Agile ceremonies and sprint planning, collaborating closely with Product Owners, Developers, and Testers to ensure clear understanding of requirements.• Conducted analysis of existing system documentation and user journeys, identifying gaps and opportunities to improve digital customer experience.• Actively contributed to prioritization of backlog items based on customer feedback, business value, and stakeholder input.• Utilized Jira and Confluence for backlog management, documentation, and collaboration, improving visibility and efficiency across delivery teams.• Played a key role in large-scale transformation projects, including digital and mobile application enhancements, driving improved adoption and customer advocacy.• Created comprehensive business design documentation (including workflows, User stories, data mappings, and process illustrations) to support knowledge transfer and stakeholder alignment.• Designed and delivered interactive dashboards and reporting solutions in Excel and internal BI tools, enabling senior management to track KPIs, customer feedback trends, and process efficiencies.• Ensured adherence to appropriate governance procedures, including compliance with internal risk, audit, and change management frameworks, safeguarding delivery standards and regulatory obligations.• Applied industry-recognized BA frameworks and Agile methodologies, leveraging strong communication and stakeholder management skills to bridge business and technical teams effectively.