Bonti Saikia
West Region Training Manager Fintech | Driven by Customer First Agenda & Focused\\non Customer Experience Excellence
- Role
- Regional Sales Training Manager at BharatPe
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Bonti Saikia
Seasoned Customer Service professional and an operational expert with a proven track record of 15+ years in steering Customer Service Operations, Training & Development and Quality Management across Telecom sector. I am presently working as a Deputy Manager at Vodafone. A flexible and a detail-oriented individual, having consistently demonstrated excellence at work by exceeding the management\'s expectations and efficiently handling customer centric activities. Have proven competencies in implementing best practices and driven operational excellence by ensuring adherence with the compliance, setting up a robust operational framework and adopting an ethical approach at work. As a Service Leader, I am skilled in envisioning service road maps, recommending strategic solutions and best practices for facilitating continuous improvement in service. Successfully implemented process enhancements or improvements in the existing processes, optimized resources, strengthened internal capabilities and ensured compliance with the quality benchmarks. I am experienced in conducting quality audits, escalations management, TAT/SLA management with respect to addressal of Customer Complaints and have been involved in end to end process reform stages. I have excellent experience in managing the end to end activities for conducting corporate trainings. Have 7 years of experience as a Training Lead for a Call Center. Holds strong business analytics skills, possess a sound understanding of customer handling process, preparing various reports and documents, monitoring team performance and improving overall productivity by conducting suitable training programs and providing effective floor support. If you wish to know more about my experience, then please connect with me at k••••••••@gmail.com | 97••••••89
Experience
Regional Sales Training Manager
Sep 2021 — Present · Mumbai, IN
In my role as a Process excellence professional, I\'veled transformative initiatives and driven continuous improvement to optimize workflows and enhance overall efficiency. As a seasoned SalesTraining Manager, I have successfully crafted and executed training programs,focusing on needs assessments, onboarding strategies, and leveraging technology for dynamic learning experiences
Education
J.B. College (Dibrugarh University)
Bachelor of Science (B.Sc.)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.