Bonnie Bordeaux
Global Director of Professional Services @Systech International
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WORK HISTORY
Global Director of Professional Services @Systech International
Lead a global professional services organization overseeing Program Management, Project Management, Project Engineering, and Field Engineering teams across multiple regions, supporting pharmaceutical and life sciences clients.Drive customer success and operational excellence, achieving consistently high customer satisfaction and retention scores through process improvements and cross-functional collaboration.Develop and execute global services strategy, delivering scalable solutions that contribute to revenue growth and business expansion.Hold P&L accountability for professional services operations, optimizing resource allocation and financial performance across multiple projects and regions.Implement best-in-class delivery frameworks and digital initiatives, improving efficiency, project delivery, and adoption of technology platforms.Build and mentor high-performing global teams, fostering a culture of innovation, accountability, and strategic execution.
EDUCATION
North Carolina State University
Secondary Education and Teaching
SKILLS
ABOUT BONNIE BORDEAUX
I am a global technology leader with deep experience in healthcare, pharmaceutical, and life sciences organizations, driving strategy and execution across product, operations, and professional services with full P&L responsibility.I am passionate about building high-performing teams, scaling organizations, and fostering a culture of innovation and accountability. I thrive in complex, regulated environments where strategy, execution, and collaboration intersect to deliver measurable business results.My expertise spans product strategy, operational excellence, professional services, and client success, enabling organizations to grow, innovate, and achieve sustainable results.
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