Bonnie van Volkinburg
Chief Experience Officer (Cxo) @Dig - Digital Industry Group
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WORK HISTORY
Chief Experience Officer (Cxo) @Dig - Digital Industry Group
Grand Rapids, MI, US
EDUCATION
Albion College
Economics & Management
Grenoble Ecole de Management - Grenoble Graduate School of Business
Certificate in International Business
Ferris State University
MBA, Design, Innovation
ABOUT BONNIE VAN VOLKINBURG
Proven experience design, research and strategy consultant with over 15 years of cross industry experience leading and collaborating with clients to cultivate design thinking within their organization, solving UX and business problems, and helping to spur innovation through customer-focused initiatives. With a graduate program in design thinking and business innovation and years of working with Fortune 500 clients, I enjoy collaborating with high-level stakeholders, challenging organizations to take risks and crafting experiences that benefit the end user.AREAS OF EXPERTISE- Human-Centered Design- UX-focused Product Strategy- UX Research, Ethnographic Research and Field Studies- Experience Design- Journey Mapping- Information Architecture- Agile Principles and Scaled Agile Framework (SAFe)- Web, Mobile, and Software Project Management- Story Based Development and Documentation (User Stories, Acceptance Criteria, PI Objectives)- Agile Planning Rituals and Retrospectives- UX Team Leadership- Content StrategyRECENT CLIENTS- Zimmer Biomet (healthcare)- MemberSuite (member/event management)- National Heritage Academies (education)- BDO (Compliance)
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