Bonnie Thorne
Business Analyst Project Lead @Essentra
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WORK HISTORY
Business Analyst Project Lead @Essentra
Oxford, GB
Business Analysis Lead on global D365FO ERP implementation. Delivering all aspects of business analysis across multi-National sites and multiple work-streams, as well as supporting training, testing, change management and direct user support. Involved in all project stages from Mobilisation to Hypercare & handover to business as usual. Hands-on experience (and travel) in leading onsite key user teams to get sites live.(EMEA : France, Spain, Germany, Netherlands, Italy, Hungary, Romania, Slovakia, Czech Republic, Poland, Sweden, Finland, South Africa, UK, Türkiye).(AMERS : Mobilisation / requirements validation for entry to the region in Erie, PA and Muskegon, MI)
EDUCATION
University of Hull
Batchelor of Arts, Economic & Social History
ABOUT BONNIE THORNE
An experienced Business Analyst with 20 years experience specialising in leading cross-functional business and technical teams to deliver change, projects and programmes within a variety of sectors. Uses excellent communication skills to elicit business requirements and to develop strong relationships with key stakeholders throughout the project lifecycle. Demonstrates strong problem-solving capabilities to resolve issues and risks. Adept at working on small change initiatives as well as large business transformation programmes. Proficient in business and change methodologies adapting to the needs of the project/programme. Worked with the following solutions- Microsoft D365FO- Epicor ERP10- CRM (Amdocs Clarify; Oracle RightNow)- Workforce Management (NICE; Aspect)- Electronic Document Management (DocuWare; Docstar)- Automated Email Management (numéro)- eCommerce Platform (e-merchant)- SITS Areas of expertise- Manufacturing- Retail- Customer Services - Contact Centres- Supply Chain- eCommerce- Higher EducationChange methodologies- Waterfall- Agile- LEAN- JIRA- ADO- Gemini (MS Partner)Key experience:DBR; RTM; User Stories; User Journeys; User Profiling; TOM; As-Is/To-Be; Gap Analysis; Training Needs Analysis; UAT; Test Cases; Change Readiness; Impact Assessment; RAID; Feasibility Analysis; Supplier Selection; Stakeholder Management; Problem Solving; Wireframing; BPMN; Requirement Elicitation
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