Bonnie Smith
Senior Customer Success Manager @PointClickCare
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WORK HISTORY
Senior Customer Success Manager @PointClickCare
Providing strategic relationship management, implementation, and project management supporting end users at Hospitals and Providers with Care Coordination.Manage strategic relationships with Health Plans, ACOs, and providers to ensure retention and service expansion, achieving a 95% client satisfaction rateLeverage analytics to identify performance improvement opportunities, driving a 20% increase in solution adoptionDevelop long-term strategic plans tailored to client goals, operational priorities, and success metricsProvide consultative support, delivering training and educational sessions to optimize client outcomesAct as interim team leader, mentoring Customer Success Managers and fostering a collaborative team environmentCoordinated cross-functional teams to deliver client-focused presentations, resulting in a 20% growth in revenue expansion opportunitiesInitiated customer-to-customer collaboration networks, driving shared success stories and innovative problem-solvingDeveloped Reference Program
EDUCATION
Southwest Mississippi Community College
Associate of Arts
The University of Southern Mississippi
Bachelor of Arts Degree
ABOUT BONNIE SMITH
With 15+ years of dedicated experience in customer success and client relationship…
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