Bonnie Long
Process Improvement Specialist @Ontario One Call
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WORK HISTORY
Process Improvement Specialist @Ontario One Call
EDUCATION
University of Waterloo
Certification , Project Management
University of Waterloo
Certificate , High Speed Project Management
University of Toronto School of Continuing Studies
Certificate , Business Process Management
University of Guelph
Bachelor of Arts (B.A.), Political Science
University of Guelph
Bachelor's degree, Political Science
ABOUT BONNIE LONG
I am a results-driven professional passionate about driving successful technology adoption and empowering teams through effective learning experiences. With a background in process management, I have a keen ability to identify operational inefficiencies and develop strategic knowledge management programs that enhance learning and engagement. My expertise in process management, change management, and project execution allow me to make meaningful contributions to software implementations and optimize learning objectives that align with business goals. I thrive in cross-functional collaboration, bridging that gap between technical teams and end-users to ensure smooth transitions and long-term success. I am currently working to gain skills in instructional design, adult learning principles, and design thinking while continuing to refine skills in process optimization and technical adoption strategies. I believe that continuous learning and a growth mindset are key to fostering a culture of innovation and operational excellence.
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