Bonnie Hawkins
Training Specialist at Tacton Systems
- Role
- Senior Training Specialist and Support Engineer at Tacton
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Bonnie Hawkins
Detail-oriented and results-driven technical trainer with extensive experience designing,…
Experience
Senior Training Specialist and Support Engineer
Jun 2022 — Present · Richmond, VA, US
Training & Development- Designed and deliver comprehensive technical training programs improving user adoption and system integration- Design and deliver technical training programs, new hire onboarding, curriculum gap analysis, and blended learning solutions- Led cross-functional collaboration with IT, marketing, sales, and business stakeholders to deliver effective learning solutions- Strong ability to translate technical knowledge for non-technical users, edit and proofread content, and create internal and external communications- Create and maintain technical documentation, knowledge databases, and training manuals- Built custom surveys for clients and teams and provide detailed reports- Recognized for excellent writing, communication, and mentoring skills in fast-paced, evolving technical environments. Instructional Design- Transform content on a variety of highly technical and administrative topics using an interactive, integrated learning experience, such as eLearning courses, instructor-led training, simulations, and assessments- Develop and administer interactive training content using Learning Management System platform- Structure content into logical modules or learning paths, based on participant competency- Proficiency with instructional editing tools (Camtasia, SnagIt, Articulate). Leadership, Mentoring, and Team Management- Lead and onboard new technical trainers, collaborate with cross-functional teams, and provide coaching and mentoring- Manage multiple projects across geographically dispersed teams and clients; coordinate logistics for training events and maintain program materials.Support Engineer (June 2022-December 2023)- Diagnose and troubleshoot technical issues, research and implement solutions, and provide client-focused IT assistance with documented procedures- Provided end-to-end technical support, from issue diagnosis to resolution and follow-up, ensuring high client satisfaction.
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