Bonela Ritushree
Assistant Manager @Tech Mahindra
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WORK HISTORY
Assistant Manager @Tech Mahindra
Hyderabad, IN
Project- Gainwell Technologies (Health Care)Leading end-to-end capacity planning and forecasting for voice and non-voice healthcare operations.Developing short-term and long-term volume forecasts using historical data trends, seasonality, and business inputs.Collaborating with operations, finance, and client teams to align staffing models with business goals.Conducting reforecasting and variance analysis to optimize headcount and improve forecast accuracy.Utilizing tools like Excel, IEX, and reporting dashboards to drive data-driven decisions and workforce strategies.
EDUCATION
Andhra University
Bachelors Degree, Liberal Arts and Sciencesliberal Studies
ABOUT BONELA RITUSHREE
I have been working as a WFM analyst for a Banking project in the Workforce management domain. Results-driven Senior Team Leader with 7 years 9 months of experience in Workforce Management, adept at optimizing call center operations and driving exceptional team performance. Proven track record of achieving and exceeding service level objectives while managing complex scheduling, forecasting, and staffing challenges. Adept at leveraging data driven insights to enhance efficiency, reduce costs, and ensure superior customer experiences. Experienced in leading, mentoring, and motivating cross-functional teams to deliver results in fast-paced, high-volume environments. Seeking to apply my expertise in WFM to drive operational excellence and contribute to the success of a dynamic organization as Senior Team Leader Workforce Management at HCL Technologies Noida.Key Skills- Real Time Management, Scheduling and Planning, Data Analysis, Team Management,
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