Premkumar Bondla

Java Full Stack Developer | Software Engineer| Technical Support Specialist

Role: Technical Support Specialist at Amazon
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Premkumar Bondla

Enthusiastic and motivated Java fresher with a strong foundation in computer science and…

Experience

Technical Support Specialist
Amazon
May 2024 — Present · Seattle, WA, US
Monitored and analyzed customer concession patterns to identify potential abuse cases, ensuring compliance with Amazon\'s policies.Conducted detailed investigations into flagged accounts, using data-driven insights to make informed decisions and resolve issues.Collaborated with internal teams to implement best practices for concession abuse prevention, enhancing operational efficiency.Maintained high standards of customer satisfaction while balancing the need for fraud prevention and policy adherence.Contributed to the development of training materials and shared insights to improve team awareness of abuse prevention strategies.

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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