Bomani Hairston

About Bomani Hairston

Designed and implemented a live operational pilot exploring the use of structured…

Experience

1. Senior Global Project Manager

   Cititech Solutions Global

   Mar 2011 — Present · Baltimore, MD, US

   Implemented, Managed, and Maintained client/server topology in a corporation local area network infrastructure part of wide area network hierarchy design.Monitoring the performance of the network’s software and hardware through network management tools.Directing the management of a Windows 2003 Server Domain with a firewall, MS Exchange, VPN, file and print servers.Assisted in Firewall Management and Project Management of Migration projects, as well as areas of software-including MS Office Suite, Anti-Virus Software, Spam Filtering, OS upgrades, Back up software, Wsus web page updates, procurement recommendations and automated inventory control.Reduced the number of repeated calls from 85% to 41% in less than four months, and reached corporate SLA-benchmark.Provided technical support to in-house and remote end users including desktops, file servers, domain user profiles, permissions, public folders and Active Directory and Schema management.Supervised junior desktop staff and assigned tickets, escalated tickets to different levels based on severity.Kept inventory database for all old and new equipments and replacement pc when neededUse remote access technology to resolve server and desktop related issues at client’s location. Installed, configured, and support either a VPN solution or Citrix server solution at client’s sites Troubleshooting DNS records, MMX records or Domain name. Updated clients existing information as needed

Education

• Morgan State University

  Bachelor's degree, Management Information Systems, General

  2011 — 2016

• Perry Hall High School

  General Studies

  1991 — 1994

• Purdue Global

  Master of Cybersecurity Management , Critical Infrastructure Protection

Skills

• Wsus
• Wan
• Dns
• Integration
• Project Planning
• Vpn
• Quantitative Research
• Requirements Analysis
• Lotus Notes
• Analysis
• Access
• Cyber-Security
• Agile Methodologies
• Ftp
• Management
• Network Administration
• Program Management
• Leadership
• Information Technology
• Html
• Team Leadership
• Process Improvement
• Customer Service
• Security
• Vendor Management
• Active Directory
• Windows Server
• Servers
• Itil
• Software Documentation
• Sql
• Visio
• Networking
• Sap Products
• Infrastructure
• Disaster Recovery
• Training
• Sharepoint
• Web Development
• Technical Support