Bolutife Haastrup

Customer Service Specialist @Foundever

GB

Engaging with customers via phone, email, and web chat to resolve electricity and gas-related queries efficiently and empathetically.• Providing accurate and efficient support, ensuring customer satisfaction and compliance with company policies.• Investigating and resolving billing, metering, and general account issues promptly.• Effectively communicating complex energy-related solutions clearly and concisely.• Collaborating with internal teams to escalate and resolve complex cases where necessary.• Maintaining up-to-date knowledge of company policies, tariffs, and industry regulations.• Regular training of processes and company services to remain current with industry standards and company products.• Troubleshooting and following up with customers to ensure the resolution of queries.

Obafemi Awolowo University

Bachelor's degree, Computer Engineering