André Bolduc
Senior Director, Airport Experience and Strategy @ACI World - Airports Council International
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WORK HISTORY
Senior Director, Airport Experience and Strategy @ACI World - Airports Council International
Montréal, CA
Lead the development of advisory services on the customer and employee experience, internally and in collaboration with the external consultant network. Responsible for the Airport Customer Experience Accreditation program (product, operation, marketing). Lead the business development, customer care, KPIs reporting, and administration functions related to ASQ suite of customer experience solutions. Lead the strategic planning process for ASQ and Training commercial strategy, in collaboration with management.
EDUCATION
McGill University
MBA, Gestion
McGill University
Études supérieures, Comptabilité
McGill University
B. Commerce, Finances et comptabilité
ACI World Global Training
Course on Airport Customer Experience Specialist, Marketing
CPA Canada (Comptables professionnels agréés du Canada)
Formation continue obligatoire
Canadian Securities Institute
Examen d'aptitude pour associés, administrateurs et dirigeants en valeurs mobilères
Canadian Securities Institute
Cours sur les fonds d'invetissement, examen d'aptitude pour associés, administrateurs et dirigeants
ABOUT ANDRÉ BOLDUC
An experienced bilingual senior director with a wealth of expertise in customer experience, strategic planning, product development, and project management, Extensive knowledge in the marketing of customer experience. Ability to identify stakeholders\' needs and expectations. Appreciated for his innovation skills and his open-mindedness, as well as for his transparency and coaching ability.
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