Bolaji Ayansola
IT Engineer @Hull University Teaching Hospitals NHS Trust
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WORK HISTORY
IT Engineer @Hull University Teaching Hospitals NHS Trust
Provided 2nd Line IT support across clinical and administrative environments, resolving complex technical issues and ensuring minimal disruption to patient-care services.• Delivered hands-on support for Windows 10/11 devices, performing troubleshooting, rebuilds, imaging, configuration, and deployment of new hardware.• Supported IT projects including device refresh programmes, software rollouts, OS upgrades, and system migrations across multiple NHS sites.• Managed user accounts and access requests via Active Directory, Azure AD, Exchange, and MFA administration to maintain secure identity management.• Delivered expert support for M365 applications (Outlook, Teams, SharePoint, OneDrive), resolving performance, sync, and access issues.• Diagnosed and resolved network issues, including connectivity failures, printer faults, profile corruption, VPN access, and authentication problems.• Worked closely with clinical staff during go-lives, resolving incidents in real time and ensuring new systems or equipment were fully operational.• Updated technical documentation, asset records, deployment notes, and knowledge-base articles to support smooth BAU operations.• Collaborated with IT colleagues, project teams, and 3rd-party vendors to escalate and resolve advanced technical issues efficiently.
EDUCATION
University of Ilorin, Nigeria
Bachelor of Science - BS, Statistics
ABOUT BOLAJI AYANSOLA
I am a dedicated IT Engineer specialising in 1st & 2nd Line Support, endpoint management, system deployments, and enterprise technical troubleshooting across NHS and corporate environments. I’m experienced in supporting large user bases, resolving complex technical issues, and delivering high-quality IT services that keep organisations running smoothly.My hands-on experience includes Windows 10/11, macOS, Microsoft 365, Azure AD, Active Directory, Group Policy, hardware diagnostics, networking fundamentals (TCP/IP, DNS, DHCP, VLANs), MDM solutions, and security tools including SIEM platforms. I have a strong track record of improving system reliability, enhancing user experience, and contributing to digital transformation projects.I thrive in fast-paced environments, working effectively across service desks, technical teams, and clinical or business users. I take pride in my communication skills, clear documentation, and ability to translate technical issues into simple, actionable solutions. Whether supporting day-to-day operations or contributing to project rollouts, I bring a calm, solutions-focused approach.I’m continuously developing my expertise through certifications including CompTIA A+, Network+, Security+(in progress), and CySA+(in progress), with a long-term goal of progressing into higher-level infrastructure and security engineering roles.I’m always open to connecting with IT professionals, hiring managers, and organisations looking for a reliable, customer-focused IT Engineer with the technical depth to support modern workplace environments.
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