Bogineni Navya
ServiceNow Technical Analyst | CAD | CSA | CIS-ITSM
- Role
- Infra Transformation Sr Analyst at 埃森哲
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Bogineni Navya
Senior ServiceNow Developer with 5.6+ years of experience designing, implementing, and optimizing enterprise-grade ServiceNow solutions. I bring strong expertise across ITSM modules, including Incident, Problem, Knowledge, Major Incident, Service Catalog, and Request Management, delivering scalable and automation-driven platforms.I have led end-to-end ServiceNow implementations—from requirement analysis and solution design to development, UAT, version upgrades, and production support—across Dev, UAT, and Prod environments. My technical strengths include Flow Designer, Integration Hub (Spokes & API actions), custom workflows, Business Rules, Client Scripts, UI Policies, SLAs, notifications, reporting, and complex catalog item development. I have also played a key role in Ansible integrations, Domain Separation, and ITIL process alignment.Beyond development, I actively contribute to technical design discussions, documentation, knowledge transfer, and mentoring, ensuring best practices and high-quality delivery. A ServiceNow Certified CSA, CAD, and CIS–ITSM, I am recognized for consistent performance and impact, earning both Team and Individual ACE Awards at Accenture.I am passionate about leveraging ServiceNow to drive operational excellence, automation, and continuous improvement across organizations.
Experience
Infra Transformation Sr Analyst
Dec 2025 — Present · Hyderabad, IN
Education
KL University
Bachelor of Technology - BTech, Computer Science
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