Bogdan Stanculescu

Servicenow Applications Support @CGI

Montreal, QC, CA

ServiceNow support for an application portfolio consisting of more than 200 applications.• Administer ServiceNow access and roles for Desjardins users.• Identify and understand user needs and Desjardins users business processes to propose better solutions;• Work with developers to communicate bugs in the applications;• Communicate and hold regular meetings with application owners to understand their needs;• Support the PO’s in their efforts to make changes and upgrades to their applications;• Test all changes in non-production environments;• Update the knowledge base and write technical documents (ITSM, Confluence, etc.);• Create and regularly update Jira files to track all application developments and changes;• Correct scripts, business rules, and events as needed;• Plan and support ServiceNow application developments;• Communicate with stakeholders about upcoming changes, system modifications, and upgrades/updates.

CEGEP - John Abbott College

AEC, PC Technical Support

University of Craiova

Bachelor's degree, Geography

Dawson College

Certificate, EQ HTML

Dawson College

Certificate, EQ SQL Beginner & Intermediate Class

Dawson College

Certificate EQ JavaScript, Information Technology

CEGEP - John Abbott College

ITIL Certification, ITIL Foundation

Cégep Gérald-Godin

Certificate, French School

CEGEP - John Abbott College

Certificate, Microsoft Exchange Server 2013