Bogdan Dumitru
IT Manager at Arapahoe County Water and Wastewater Authority (ACWWA)
- Role
- Customer Support Specialist at BillingPlatform
- Location
- Englewood, CO, US
- LinkedIn followers
- 500 followers
About Bogdan Dumitru
Customer Support Specialist @ BillingPlatform - 1 year / Senior Networking Support engineer @ Oracle - 6 years / Senior Operations Manager @ Oracle - 6 years / Choral music and choir management - 22 years
Experience
Customer Support Specialist
Oct 2017 — Present · Englewood, CO, US
Providing technical support for highly automated, high volume billing solutions (DB and functional).• Maintaining online documentation and training systems. • Ensuring complete customer satisfaction thorough training sessions, post implementation support, and professional services.• Working closely with a team of developers to quickly and accurately resolve application support issues and manage the implementation of new feature requests.
Education
Universitatea Petrol-Gaze din Ploiești
Applyed Electronic Engineer, Electrical and Electronics Engineering
1996 — 2001
"Mihai Viteazul" College Ploiesti
Romanian and French Bacalaureat Diplomas, Math - Physics, intensive French class
1992 — 1996
Skills
- Project Management
- Saas
- Outsourcing
- Program Management
- Business Intelligence
- Business Process Improvement
- Oracle
- Management
- Cloud Computing
- Pre-Sales
- Operations Management
- Change Management
- Erp
- Integration
- Itil Process Implementation
- Service Delivery
- Business Analysis
- Process Improvement
- Crm
- Itil
- Vendor Management
- Business Process
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