Alex Bodnar
Manager Learning Program Management @Scotiabank
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WORK HISTORY
Manager Learning Program Management @Scotiabank
CA
Responsible for the onboarding and ongoing performance management for a team of Learning Program Delivery team.
EDUCATION
Queen's University
Operations Executive Leadership
York University
Mass Communication/Media Studies
Sheridan College
Music Theatre Performance
Investment Funds Institute of Canada
Investment Funds Operations Course
SKILLS
ABOUT ALEX BODNAR
Client focused professional, who enjoys managing call quality programs leveraging deep Operations experience looking to join a growing culture of innovation and forward thinking. I am a dynamic, insightful, and driven professional who can assist companies to fulfill their service promises. I am a Certified Training and Development Professional (CTDP) with the Institute for Performance and Learning. My proven expertise in documentation, knowledge management, onboarding, training, facilitation, relationship and people management skills can enhance customer satisfaction key performance indicators to surpass business goals. A critical thinker who focuses on client retention methods to grow and enhance client post sale experiences. I can make a difference to teams and organizations by recommending and building learning and talent development strategies based on the following-People developer through coaching, training and mentoring-Creative problem solver who is proficient in project planning, change management and knowledge managementI help organizations engage, develop and retain talent through strategic learning and performance solutions.
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