Bodhisatta Chatterjee

About Bodhisatta Chatterjee

I’m a Certified Scrum Master with 8.9 years of total experience, including 4.5+ years of proven success in Agile delivery, stakeholder engagement, and team facilitation. I currently lead two high-performing Scrum teams, driving sprint outcomes, Agile maturity, and continuous improvement in cross-functional environments.I hold certifications in PSM I (Scrum.org), SAFe 6 Agilist, and Kanban Practitioner, and I specialize in Agile metrics, backlog refinement, risk removal, and value-driven delivery. My expertise spans both the Retail and Healthcare domains, with delivery experience at Infosys, Hudson’s Bay Company, and Tata Consultancy Services.With a background in MBA – Logistics & Supply Chain, I bring a strategic mindset, servant leadership, and process excellence to every engagement. I\'m passionate about fostering team autonomy, visualizing flow, and building an Agile culture centered around transparency, inspection, and adaptation. Let’s connect: c••••••••@gmail.com

Experience

1. Operations Manager i Scrum Master

   Infosys

   May 2024 — Present · Bengaluru, IN

   Led Agile operations for a 45-member global team across EMEA regions, ensuring high-qualitydelivery of claims and settlements workflows using Kanban principles and continuous flow.Facilitated daily stand-ups, backlog tracking, and escalations with stakeholders, maintaining >95%SLA adherence across triage categories.Created and maintained productivity dashboards in Power BI, reducing reporting lag by 40% andenhancing seller visibility across pipelines.Identified blockers and proactively drove resolution, improving issue resolution TAT by 25%.Collaborated with product, business, and licensing teams across Europe to refine workflows,prioritize contract-based features, and ensure smoother deal closures.Advocated Agile mindset and coached peers on true leadership, visual work management, andbacklog prioritization techniques.

Education

• Dayanand Sagar University

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• Calcutta University, Kolkata

  Bachelor of Arts - BA, English Literature (British and Commonwealth)

  2013