Bob Wheatley

About Bob Wheatley

Well done is better than well said.” – B. Franklin As an accomplished project…

Experience

1. Senior Project Program Manager

   Perficient

   Jan 2022 — Present · St Louis, MO, US

   A leading global digital consultancy, imagining, creating, engineering and driving digital transformations that enable clients to exceed customer expectations, outpace competitors, and grow their businessesConceptualized, organized and delivered groups of projects, programs and portfolios aligning to business imperatives and generating significant value for organizations• For a regional specialized health care plan, planned, coordinated and implemented a Pharmacy Benefit Manager (PBM) migration project to consolidate eligibility operations and compliance tracking from 3 vendors to 1. Engaged with various partners including analysts, development and testing staff, account partners and program personnel to support transition and run-out activities for 45+K members avoiding member abrasion through the annual election period. Successfully transition to operations post go-live. Reduced cost by ~ 57%, optimized data integrity to under <1%, usability by operations and availability to near real-time, and improved compliance metrics to exceed state and federal requirements.• At a global healthcare provider, oversee delivery and governance functions in creating and operationalizing a centralized reporting and analytics platform to 700+ external subscribers as well as internal business personnel. Developed and provided tactical delivery of a $20M+ project, encompassing 7 work streams and 60+ resources, ranging from business analysis / data ingestion and publication, visualization development, to ad hoc reporting and analytics capabilities realized at the desktop level.

Education

• Misericordia University

  Bachelor's Degree

• Marywood University

  Master of Business Administration (M.B.A.)

Skills

• Portfolio, Program and Project Management
• Integration
• Management Consulting
• Business Strategy
• Cross-Functional Team Leadership
• Development & Delivery of Training
• Strategy
• Test Case Development, Execution and Management
• Customer Contact Center Implementation and Operations
• Systems Thinking
• Program Management
• Quality Management and Continuous Improvement
• Business Case Production
• Software Applications Development and Development Lifecycle
• Vendor Management
• Project Management
• Change Management
• Telecommunications Overview and Ivr Scripting
• Outsourcing
• Process Improvement
• Team Building
• Management
• Business Analysis
• Business Process Improvement
• Workshop Facilitation
• Strategic Planning
• Work Process Development and Optimization
• Leadership
• Business Requirements Facilitation and Documentation