Bob Strowger
Associate Vice President Human Resources - North American Customer Operations @TD
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WORK HISTORY
Associate Vice President Human Resources - North American Customer Operations @TD
Calgary, AB, CA
Strategic HR leader for colleagues across Contact Centres, Collections, ATM & Cash Management, and Strategic Support. · Led a strategic business restructuring that delivered $25MM in annualized savings while enhancing workforce productivity.· Over two years, reduced voluntary attrition by more than 13% and improved new hire attrition to 28% from 54%.· Introduced AI/simulation-based training, accelerating proficiency by 40%.· Led onboarding redesign with 23 recommendations that saved 4,500 capacity hours.· Built location strategy to expand talent access beyond traditional markets.
EDUCATION
Dalhousie University
Master of Business Administration (MBA), Leadership
SKILLS
ABOUT BOB STROWGER
With over 20 years of experience, most recently as AVP HR, North American Customer Operations at TD Bank, I specialize in aligning complex people strategies with large-scale business objectives. I am a \"business-first\" HR leader known for building strong partnerships, navigating complex organizational changes, modernizing talent architectures, and delivering measurable results. & :• : Restructured a highly matrixed North American business unit with a $1.5B operating budget, achieving record-level performance with 10% fewer FTE.• & : Led a strategic business review for North American Customer Operations employees) that delivered $25MM in annualized savings.• : Materially improved voluntary attrition by 13% YoY and reduced new-hire attrition from 54% to 26% through revamped onboarding and culture initiatives.• : Spearheaded AI-driven training simulations that accelerated proficiency by 40% and designed national talent strategies for critical roles.• & : Orchestrated the national redeployment of 1,200+ employees during COVID-19 and designed the remote work model for the enterprise’s largest offsite colleague group.I am a collaborative partner to senior leaders, dedicated to building inclusive, high-performing teams that can thrive through organizational changes, digital shifts, and evolving market demands. I believe that the strongest organizations are built when business goals and human potential are in sync.’, I am currently seeking my next full-time executive leadership challenge and am also open to fractional leadership or consulting engagements while identifying the right long-term fit.
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