Robert R.

About Robert R.

INFORMATION TECHNOLOGY & SALES LEADER Relationship Management IT Management …

Experience

1. VP, Customer Success, Pmo Practice Lead

   CapNexus

   Dec 2018 — Present · NY, US

   Recruited to establish new PMO service practice and lead customer success to drive growth. Areas of ownership: client engagement, strategic planning, project management, process improvement, implementation planning/management.• Established PMO procedures, standards, tools, engaged clients/contracts and kicked off projects in under 4 weeks.• Cultivated and managed portfolio and client relationships at all levels, strengthening and broadening value proposition and revenue exceeding goal by 35%.• Collaborated with senior leaders, defined visions, strategy, planning and project managed initiatives (digital transformation, infrastructure, integrations) for leading $B clients across industries (retail, IT software/services, manufacturing, hospitality).• Mobilized cross-functional teams and led project management of complex client-facing technology transformation deployed ahead of schedule and under budget ($400K).• Executed account management, full project management and team leadership of client’s digital implementation (Dunkin Perks loyalty mobile app) that elevated category sales by +30%. • Accurately documented project creation, development, scope, and budget that elevated client’s delivery score by 45%. • Planned project management, set deadlines, prioritized tasks, assigned and drove team deliverables of service desk digital transformation project (robotic process automation) that set new client standard for implementations.• Analyzed and presented financial data, project budgets, risks, and resource allocation to executive stakeholders.• Created and executed QA testing service for clients comprised of methodology, procedures, tools, test plans, test scripts, reporting, training, documentation and test sessions that resulted in 75% reduction in reported issues.

Education

• University of Rhode Island

  Bachelor of Science - BS, Computer Science

  1984 — 1988

• Unisys Corporation - University

  Sales / Account Management Formal Training Curriculum, Sales, Marketing, Account Management

Skills

• IT Management
• Retail
• Point of Sale (Pos) Systems
• Project Management
• Team Building
• Process Improvement
• Customer Service
• Enterprise Architecture
• Sdlc
• Business Process Improvement
• Merchandising
• Business Analysis
• Leadership
• Inventory Management
• IT Strategy
• Program Management
• IT Operations
• Business Intelligence
• Cross-Functional Team Leadership
• Pos
• E-Commerce
• Vendor Management
• Data Center
• Team Leadership
• Erp