Bob Rametta
Service Manager at E.A. Fischione Instruments, Inc.
- Role
- Service Manager at Fischione Instruments
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Bob Rametta
A results-driven service professional with expertise in establishing, launching and managing customer service, support operations and training functions to improve company performance, profitability and enhance customer relationships in high technology industries. Skilled in developing corporate contracts and performance metrics, supporting Mergers & Acquisitions (M & As), and enhancing efficiencies in new product installations. Internationally traveled innovator consistently rated by customers and peers as a superior performer.
Experience
Service Manager
Jan 2016 — Present · Export, PA, US
Managed internal factory and field service support teams supporting worldwide customer base. Developed and implemented pricing strategies for factory and field service, service reporting, maintenance agreements.
Education
Penn State University
AAS - Electrical Engineering Technology, College of Engineering
Skills
- Contract Negotiation
- Maintenance Agreements
- Project Management
- Sales
- Cross-Functional Team Leadership
- Training
- Hardware
- Process Improvement
- Business Process Improvement
- Service Management
- Electronics
- Erp
- Product Support
- Troubleshooting
- Program Management
- Customer Relationships
- Legal Contract Review
- Mergers & Acquisitions
- Semiconductors
- Customer Relationship Management (Crm)
- Metrology
- Technical Writing
- Customer Support
- E-Learning
- Uhv
- Management
- Product Marketing
- Digital Imaging
- Manufacturing
- Optics
- Field Service
- Crm
- Contract Management
- Analysis
- Electron Microscopy
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