Robert Orr
Service Delivery Manager @MRM
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WORK HISTORY
Service Delivery Manager @MRM
Birmingham, MI, US
Hands-On Manager of Incidents. Focus on contributing and ensuring the success and retention of Multi-Million dollar contracts. I am responsible for the resolution of incidents for projects supported by MRM / McCann Detroit. I Monitor performance of MRM / McCann Global Clients including General Motors Global Web Platform delivering over 200 brand websites to 75+ countries. I ensure that the Incident Management Processes are in accordance to ITIL standards. I provide guidance on priorities to engineering team’s immediate urgent recovery work. I am a User System Administrator for MRM AEM environments.
EDUCATION
Xavier University of Louisiana
Bachelor of Science (BS)
SKILLS
ABOUT ROBERT ORR
IT Service Delivery Manager - Skilled at delivering information technology using…
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