Robert Orr
Service Delivery Manager (4000+) Connections
- Role
- Service Delivery Manager at MRM
- Location
- Birmingham, MI, US
- LinkedIn followers
- 500 followers
About Robert Orr
IT Service Delivery Manager - Skilled at delivering information technology using…
Experience
Service Delivery Manager
Feb 2014 — Present · Birmingham, MI, US
Hands-On Manager of Incidents. Focus on contributing and ensuring the success and retention of Multi-Million dollar contracts. I am responsible for the resolution of incidents for projects supported by MRM / McCann Detroit. I Monitor performance of MRM / McCann Global Clients including General Motors Global Web Platform delivering over 200 brand websites to 75+ countries. I ensure that the Incident Management Processes are in accordance to ITIL standards. I provide guidance on priorities to engineering team’s immediate urgent recovery work. I am a User System Administrator for MRM AEM environments.
Education
Xavier University of Louisiana
Bachelor of Science (BS)
Skills
- Outsourcing
- Process Improvement
- Cross-Functional Team Leadership
- Six Sigma
- Project Management
- Entrepreneurship
- Enterprise Software
- Sales Management
- Recruiting
- Salesforce.com
- Business Development
- Telecommunications
- Cloud Computing
- Training
- New Business Development
- Leadership
- Strategic Planning
- Strategy
- Sales Operations
- Vendor Management
- Management
- Account Management
- Change Management
- Networking
- Business Analysis
- Voip
- Voice Over Ip (Voip)
- Direct Sales
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