Robert Mulhim

About Robert Mulhim

A certified PMP coupled with ITIL certifications and an extensive experience in managing projects and leading teams in Information Technology within a Matrix organization and a focus in the Insurance Industry. Possess a solid background as a Program Manager, Project Manager, Release Manager, Test Manager, ITSM Process Owner and Delivery lead. Results oriented Consultant in a wide variety of business applications. Over 20 years of IT experience in analyzing complex business problems, designing appropriate solutions to business needs and managing business application development and rollout. Strong collaborative leadership coupled with \"hands-on\" IT experience and proficient Project management ability to interact with people at all levels. I have a successful track record of aligning people, projects and priorities, effectively bridging the gap between IT and business.Primary Responsibilities: Successful delivery of business projects through IT solutions with quality Facilitate IT project delivery and support; Allocate and manage resources. Lead and develop people. Manage budget, schedule, scope and quality. Manage risks, issues and problem resolution. Expert on leading projects through the full SDLC from Demand through Deployment. Develop, support, and manage relationships (business, vendors, enterprise, etc.). Use functional, business, and technical knowledge to deliver the best solutions. Identify strategic improvements in what is delivered to the business and users. Create and maintain formalized business agreements with client and monitor client satisfaction. Coach and mentor junior project and release managers.Technologies used:ServiceNow, ITSM (Change/Release/Problem/Incident), Microsoft Azure DevOps (TFS), SharePoint, Octopus Deploy, Visual Basic.NET, Visual C#.NET, Oracle, SQL, TIBCO, Layer 7, Web services using XML and SOAP interfaces, ETL tool Ab-Initio, Crystal Reports, PL/SQL, MQ Series, DB2, IMS, COBOL, PL/I, JCL, TSO, CICS, Telon, VSAM, PeopleSoft.Release Manager at five companies with different IT applications, size of teams, complexities, technology stacks and methodologies.Test Manager at two companies leading and managing teams of 25 tester’s.Expert in ITSM Change and Release areas. Leading CABs and providing coaching and governance for adoption of Change policies and procedures.

Experience

1. Project Manager

   School Health Corporation

   Sep 2023 — Present · Rolling Meadows, IL, US

   School Health Corporation provides professional grade medical supplies for schools, child development centers and athletic complexes.

Education

• Dominican University, River Forset, Illinois

  MBA, Computer Information Systems

Skills

• Change Management
• Quality Assurance
• Software Project Management
• System Deployment
• Itil
• Resource Management
• Project Management
• Software Development
• IT Strategy
• Application Development
• Team Leadership
• Ibm Mainframe
• Release Management
• Program Management
• Management
• Jcl
• Software Development Life Cycle (Sdlc)
• Vendor Management
• Process Improvement
• Business Analysis
• Cics
• Db2
• Visio
• Deployment
• Systems Analysis
• Business Process Improvement
• Unix
• Oracle
• Requirements Analysis
• Testing
• Integration
• Software Documentation
• Sdlc
• Cobolii
• Requirements Gathering
• Insurance
• Tfs
• Telon
• Pmo
• Leadership