Bob Lirette
Senior Operations Manager - Coverdale Resource Centre @BioScript Solutions
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WORK HISTORY
Senior Operations Manager - Coverdale Resource Centre @BioScript Solutions
EDUCATION
NBCC Moncton
Diploma, Accounting
Saint Mary's University
Commerce
ABOUT BOB LIRETTE
Experienced Contact Centre Leader with progressive expertise in workforce management, operations management, capacity planning, reporting, analytics, and BPO Relationship Management. Proficient in leveraging data and experience to drive strategic initiatives, operational efficiencies, and effectiveness. Adept at developing and managing multi-tiered teams of high-performing leaders, individual contributors, and front-line experts. Committed to enhancing customer experiences, boosting employee engagement, and delivering organizational value. Throughout my career, I have implemented innovative strategies to drive business growth and enhance operational efficiency. My strong communication, problem-solving, and decision-making skills enable me to collaborate effectively with cross-functional teams and stakeholders to achieve shared goals. I\'m seeking a mid-level to senior leadership role in operations or any adjacent field where I can leverage my skills and experience to make a positive impact on the organization. I am excited to work with great people, be challenged, and hopefully have some fun along the way. If you believe I am a fit for your organization, please reach out as I would love to connect.
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