Bob Lavina
Operations Excellence Leader
- Role
- Senior Management Consultant (Robert J Lavina Consulting Services Llc) at MetLife
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Bob Lavina
Operations Leader with a proven track record of driving profitability by having a strong customer-focus, leading people and driving process improvements that are sustainable and accountable. High-energy, resourceful, passionate leader experienced in driving change across various businesses and customer bases. Over 30 years of Client Services Management, Operations, Sales and P and L experience across multiple businesses. A Turnaround Champion with proven skills in management, coaching/training, development, organization, and improvement of operations through process improvements that promote a team-based positive culture and superior customer satisfaction, yielding strong results for the company both top line growth, cost efficiencies and risk mitigation. • Strategic & Operational Business Planning • Global Cultural Change Agent • Process Improvement Leader • Deployment Leader - Six Sigma, Lean • Establishing Performance Measurement Systems • Building Business Cases for Change • Multi-Unit Change Leadership • Solving Complex Issues • Talent Development/Talent Management • Vendor Management • Certified Lean Six Sigma Master Black Belt
Experience
Senior Management Consultant (Robert J Lavina Consulting Services Llc)
Feb 2017 — Present · New York, NY, US
Working on several process improvement initiatives supporting the Disability Evolution transformation. Areas of focus have included:Developing and executing communications to all claim associates on the new future state processes. Developing current and future state flows to drive the analysis and requirements building for the future state. Analyzing various customer variances to identify root causes, quantify impact and determine potential solutions and opportunities to standardize. Leading process improvement workshops focused on identify opportunities for automation and/or robotics solutions.
Education
Brandeis University
BA, Double Major: Economics, Political Science
Purdue University Daniels School of Business
MSM (MBA Equivalent)), Finance
Duke University - The Fuqua School of Business
Executive Education, Strategic Marketing
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