Bobita Dey
Client Management @Happiest Health
Bengaluru, IN
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WORK HISTORY
Aug 2025 — Present
Client Management @Happiest Health
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Bengaluru, IN
Managed the end-to-end client lifecycle including onboarding, communications, database management, invoicing, SLA adherence, product usage reporting, quarterly clientreviews, and client exits with secure data deletion.• Collaborated with cross-functional teams (Ops, Sales, Comms, Tech) to ensure seamless service delivery to enhance client experience for client retention.• Monitored key performance metrics like NPS and CSAT, gathered feedback, and provided insights to improve service quality.
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