Bob Fodor
Customer focused IT Operations Manager
- Role
- Field Service IT Operations Manager at Chevron
- Location
- Fremont, CA, US
- LinkedIn followers
- 500 followers
About Bob Fodor
At Chevron, my hands-on leadership in Field Service IT Operations epitomizes the synthesis of customer-centric service delivery and strategic stakeholder engagement. With over two years at Chevron and additional extensive experience, my expertise lies in seamlessly managing technical support services, from desktop support to VIP assistance, across diverse business units.The organization benefits from my adept communication and operational management, ensuring not only adherence to SLAs but also fostering end-user satisfaction and team empowerment.My proven track record in IT engineering at HP further solidifies my ability to evaluate enterprise readiness of products, reflecting my commitment to innovation and excellence in IT service management.
Experience
Field Service IT Operations Manager
Jan 2023 — Present · US
Managing resources within Desktop Support, Tech Café, VIP support and Conference Rooms across multiple business units in North America.Hire, onboard, train and orient staff; including goal setting, coaching and performance management, Daily end-to-end ownership of all Field Service Operations Tickets, SLAs & escalations Asset Management End User satisfactionCommunicating and working with Business Stakeholders, Vendors and all levels of the Organization
Skills
- Mobile Devices
- Troubleshooting
- Tcp/Ip
- Testing
- Active Directory
- Linux
- Windows
- Operating Systems
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