Bob Dechant
- Role
- Chief Executive Officer at ibex
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Chief Executive Officer
May 2015 — Present
Unifying the end-to-end customer lifecycle, ibex helps global organizations acquire, engage, and retain valuable customers.\\\\nWith its leading Customer Lifecycle Experience (CLX) platform, ibex helps brands process 180 million customer interactions each year, add over $2.2B annually in Lifetime Customer Value, and manage and optimize innovative customer experience management programs worldwide. Headquartered in Washington, D.C, ibex has delivery locations across 27 sites in seven countries, and maintains a network of over employees.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Offshoring
- Outsourcing
- Business Strategy
- Team Management
- Leadership
- Business Process Improvement
- Process Improvement
- Business Development
- New Business Development
- Operations Management
- Customer Relationship Management (Crm)
- Workforce Management
- P&L Management
- Customer Retention
- Customer Satisfaction
- Mergers & Acquisitions
- Call Center
- Operational Excellence
- Team Leadership
- Saas
- Strategy
- Crm
- Management
- Lead Generation
- Business Process Outsourcing (Bpo)
- Telecommunications
- Sales Management
- Customer Experience
- Contact Centers
- Direct Sales
- Bpo
- Account Management
- Global Marketing
- Service Delivery
- Professional Services
- Training
- Executive Management
- Vendor Management
- Call Centers
- Telemarketing
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