Bobby Ward Watkins
- Role
- General Manager Operations at Amazon
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Bobby Ward Watkins
Are you passionate about leading teams and implementing new operational services? The…
Experience
General Manager Operations
Jun 2022 — Present · NY, US
AMZL Sr. Regional Operations Managers are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.Responsibilities: Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business planProblem-solves for closing gaps between performance and goals Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departmentsManages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basisPresents operational metrics regularly to the senior leadership teamCultivates strong culture and engagement throughout all levels of the delivery station team Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
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