Bobby Tillman
- Role
- Senior Analyst, Workforce Management at Charter Communications
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Bobby Tillman
Experienced senior business analyst with a demonstrated history of analyzing data…
Experience
Senior Analyst, Workforce Management
Mar 2018 — Present
Responsible for providing support in all facets (Forecasting, Scheduling, Intraday and Reporting) of Workforce Management to the Enterprise Support Operations team. • Actively support all efforts to simplify and enhance the customer experience • Analyze company-wide trends regarding scheduling and allocation of staff to ensure optimal cost effectiveness and operational efficiency • Provide analysis, results and recommendations to leadership team regarding Workforce Management processes, schedules, and plans • Serve as WFM liaison to our business partners • Maximize forecast accuracy to ensure service objectives can be met • Manage eWFM
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