Bobby Hussain
Senior Manager Automation & Data Analytics @Rogers Communications
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WORK HISTORY
Senior Manager Automation & Data Analytics @Rogers Communications
Toronto, ON, CA
I lead an enterprise portfolio of AI, automation, and analytics initiatives across Credit Operations, Fraud Management, and the Contact Center—turning data and GenAI into measurable operational and financial outcomes. My team’s remit spans strategy → delivery → change adoption, with a strong focus on platform excellence (Azure, Databricks, UiPath) and stakeholder value.Core responsibilities Own end‑to‑end delivery of AI/automation programs (design, build, MLOps, governance, enablement). Integrate platforms and data (ServiceNow ↔ APIs, Databricks Lakehouse, Azure services) for real‑time decisioning. Drive workforce enablement via dashboards, training, and coaching operating models. Partner with Security/Risk/Legal to deploy compliant, production‑grade AI and automation.Signature outcomes API‑driven credit decisioning (ServiceNow integration): Built autonomous, end‑to‑end decision flows pulling/pushing data via APIs—replacing ~10 FTE equivalents, improving daily walk‑away rate by 30%, and generating $2.4M in annualized revenue uplift with $200K annualized FTE cost savings. RPA program at scale (UiPath): Automated 37 processes, delivering $1.6M in annualized FTE savings and reducing manual error and cycle time across key back‑office workflows. MentorAI (Conversational Intelligence & Coaching): “Smart analysis at scale”—uses state‑of‑the‑art GenAI to analyze 100% of calls and surface objective, targeted coaching insights, delivering $20M annualized upfront payments,$400K annualized Net Bad Debt reduction,$500K annualized savings from AHT reduction, and $600K annualized cost‑avoidance reduction. GenAI self‑service (Databricks Genie Spaces): Created Genie Spaces to let users interact with data and dashboards via natural language, reducing ad‑hoc asks to my team by 25% through true self‑serve analytics.
EDUCATION
Seneca Polytechnic
Ontario College Diploma, Business Computer Systems
ABOUT BOBBY HUSSAIN
I’m a Senior Manager of Automation & Data Analytics with a focus on applying AI, advanced analytics, and intelligent automation to solve real, high-impact business problems at scale. I lead cross-functional teams that design and deliver data-driven solutions across automation, conversational AI, and enterprise analytics—bridging strategy, technology, and execution.My work centers on building practical AI capabilities that improve operational efficiency, enhance customer experiences, and empower frontline teams. This includes developing AI-driven coaching and intelligence platforms, modernizing legacy analytics into cloud-native architectures, and leveraging generative AI to translate complex data into actionable insights for business users.I’m particularly passionate about turning emerging technologies into measurable outcomes—moving beyond experimentation to production-ready solutions that drive value, adoption, and cultural change. I thrive in environments that demand both technical depth and business leadership, and I enjoy partnering with stakeholders to transform how organizations use data and AI to make better decisions.
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