Bobby Martines

About Bobby Martines

I am an innovative, hands-on executive leader with an impressive background in product management and a passion for operational excellence. I am skilled in identifying, launching, and scaling best-in-class products and services that deliver exponential revenue growth. I analyze processes and functions, develop innovative solutions and strategies, and implement changes that enhance the customer experience. Currently, my teams are achieving NPS scores of 50+, the highest in the industry. I am a life-long learner who coaches, mentors, and guides future leaders and develops high-performing, collaborative teams that create efficiencies and provide support for customer success. I take great pride in the success and engagement of my teams and am committed to supporting their professional development and success. I hire leaders who are thoughtful and compassionate and will provide that same support to staff. I am always looking for ways to grow revenue, enhance operations, and create sustainable processes. Recently, I designed and implemented an AI-based QBR process that has opened lines of communication with customers, vastly increased efficiency and provides consistent feedback from customers and employees. This has allowed new product and process development, which has increased revenue and pipeline. If you’d like to connect or know more about my professional story, reach out! Or email me at b••••••••@gmail.com. Key Strengths: Customer Success | Relationship Management | Process Improvement | C-Level Engagement | Team Development | Talent Retention | Continuous Improvement | Public Speaking | Cross-Functional Collaboration | Business Analysis | Business Development | Strategic Planning | Revenue Generation | ROI Optimization | Product Adoption | Forecasting | P&L Management | SaaS

Experience

1. Managing Director, Operations

   Sovrn

   Jun 2025 — Present · Boulder, CO, US

   Leading all core operational departments—Account Management, Customer Support, Solutions Engineering & Insights, Business Intelligence & Revenue Operations, globally. Executed comprehensive organizational restructure, consolidating departments to improve operational efficiency, clarify roles and responsibilities, and enhance cross-functional collaboration.Implemented AI-powered tools across Customer Success operations including Cursor, Gemini and Claude for customer support, content creation, process documentation, and workflow automation, reducing manual administrative tasks by 30-40%.Leveraged AI solutions for data analysis and customer insights reporting, enabling faster identification of expansion opportunities and at-risk accounts while reducing analyst workload.

Education

• University of Denver

  Bachelor of Arts - BA, Global Studies

Skills

• Marketing
• Product Management
• Leadership
• Enterprise Software
• Sales Management
• Marketing Communications
• Business Development
• Solution Selling
• Saas
• P&L Management
• Partner Management
• Crm
• Sales
• Business Analysis
• Channel Partners
• Management
• Analytics
• Business Strategy
• Software Development
• Multi-Channel Marketing
• Competitive Analysis
• Cross-Functional Team Leadership
• Selling
• Start-Ups
• Marketing Strategy
• Strategic Partnerships
• Go-to-Market Strategy
• Product Evangelism
• Sales Process
• New Business Development
• Product Marketing
• Salesforce.com
• Integration
• Mobile Applications
• Strategy
• E-Commerce
• Sales Operations
• Professional Services
• Demand Generation
• Account Management