Bobby Kwan
Customer Research at Ford Credit
- Role
- Ux Manager, Consumer Research at Ford Credit
- Location
- Fairfax County, VA, US
- LinkedIn followers
- 500 followers
About Bobby Kwan
I am a seasoned mortgage professional, design leader, and researcher passionate about customer experience. A founding member of Fannie Mae\'s design team, I accelerated the maturity of the team by bringing to it a combination of my deep practical knowledge of the secondary mortgage industry and my history of superior customer service.
Experience
Ux Manager, Consumer Research
Feb 2023 — Present
Education
George Mason University – Costello College of Business
B.S., Finance, Economics
2005 — 2007
University of Maryland Baltimore County
Master of Science (M.S.), Information Systems
2012 — 2015
Skills
- Mbs
- Due Diligence
- Financial Modeling
- Corporate Finance
- Business Analysis
- Financial Analysis
- Banking
- Risk Management
- Structured Finance
- Capital Markets
- Portfolio Management
- Loans
- Finance
- Securitization
- Business Process Improvement
- Fixed Income
- Mortgage Lending
- Financial Services
- Analysis
- Securities
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