Bobby Kwan

Customer Research at Ford Credit

Role
Ux Manager, Consumer Research at Ford Credit
Location
Fairfax County, VA, US
LinkedIn followers
500 followers

About Bobby Kwan

I am a seasoned mortgage professional, design leader, and researcher passionate about customer experience. A founding member of Fannie Mae\'s design team, I accelerated the maturity of the team by bringing to it a combination of my deep practical knowledge of the secondary mortgage industry and my history of superior customer service.

Experience

  1. Ux Manager, Consumer Research

    Ford Credit

    Feb 2023 — Present

Education

  • George Mason University – Costello College of Business

    B.S., Finance, Economics

    2005 — 2007

  • University of Maryland Baltimore County

    Master of Science (M.S.), Information Systems

    2012 — 2015

Skills

  • Mbs
  • Due Diligence
  • Financial Modeling
  • Corporate Finance
  • Business Analysis
  • Financial Analysis
  • Banking
  • Risk Management
  • Structured Finance
  • Capital Markets
  • Portfolio Management
  • Loans
  • Finance
  • Securitization
  • Business Process Improvement
  • Fixed Income
  • Mortgage Lending
  • Financial Services
  • Analysis
  • Securities

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Bobby Kwan — Ux Manager, Consumer Research at Ford Credit in Fairfax County, VA, US | Unifers