Bobby Johnson
Team Leadership | Operations Management | Process Improvement | Commercial Aviation
- Role
- Director Customer Operations at American Airlines
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Bobby Johnson
Customer Service Director leveraging extensive experience in team leadership, process improvement, safety protocols, and airport operations to successfully manage below wing and above wing functions while sustaining adherence to TSA, FAA, and other regulatory guidelines. Detail-oriented leader utilizing problem solving abilities to devise process improvements that boost operational efficiency, increase employee safety, and enhance service quality. Dedicated manager adept at team building, sustaining open communication to maintain employee relations and develop positive workplace cultures.Areas of Expertise:Team LeadershipAirport OperationsRecruiting & HiringCustomer ServiceProcess ImprovementRegulatory ComplianceTeam BuildingSafety ProtocolsResource Management
Experience
Director Customer Operations
May 2025 — Present · Washington, DC, US
Education
Northeastern Illinois University
Bachelor of Science - BS
University of Phoenix
Master of Business Administration - MBA
Skills
- Aircraft
- Airport Management
- Commercial Aviation
- Aviation Security
- Aviation
- Flights
- Budgets
- Team Building
- Airports
- Operations Management
- Airlines
- Administration
- Business Strategy
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