Bobby Vereen
Contact Center Customer Service Team Leader at Everise
- Role
- Contact Center Customer Service Team Leader at Everise
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Bobby Vereen
Experienced Call Center Supervisor with 20+ years of leadership in high-volume customer…
Experience
Contact Center Customer Service Team Leader
Sep 2025 — Present · Greensboro, NC, US
Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI\'s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to appropriately and consistently.Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly.Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans.Resolve customer escalations.Responsible for communication between contact center management, client and associate.Participate in associate selection and interviewing process.Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations.
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