Bobby Reece

About Bobby Reece

At the forefront of enterprise customer engagements at Amazon Web Services, my role encompasses the fusion of a technologist\'s insight with a strategic business outlook. Our team is dedicated to aligning various departments—sales, architecture, support, and services—to amplify customer success and forge enduring trust. My proficiency in program management is further exemplified by my tenure at athenahealth, where I steered over a hundred software integration projects to fruition. Leveraging adaptive management and facilitation skills, I ensure seamless implementations and strategic market support for our diverse clientele.

Experience

1. Customer Solutions Manager

   Amazon Web Services (AWS)

   Jul 2022 — Present

   Own and drive execution for end-to-end enterprise customer engagements (technical, operational, organizational, and educational) across traditional IT teams and business units. Serve as a technologist with a strategic business mindset and use technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. Align sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. Earn customer trust and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change management activities, and establish programmatic governance.• Designed and deployed AWS QuickSight dashboards, streamlining KPI tracking for account revenue, migration progress, and pipeline health, saving an estimated 1 month of FTE annually through automation.• Implemented Agile frameworks to lead multi-phase programs, including Experienced-Based Acceleration (EBA) events, achieving accelerated outcomes for customers in areas such as cloud optimization, generative AI adoption, and FinOps best practices.• Led an enterprise customer engagement to solve for a stalled complex cloud migration to AWS involving multiple executive owners and application teams across the globe. Returned migration to on target with improved customer and partner relationship and sentiment. Account revenue grew 12% in the 4 months of my engagement.• Improved realized versus goal revenue variance for customer portfolio from -55% to +23%, a 68% variance improvement in four months upon taking ownership of a new Enterprise territory in 2023.

Education

• Skidmore College

  Bachelor of Arts - BA

• The University of Texas at Austin

  Doctor of Philosophy - PhD