Bobby P. Yarnie

About Bobby P. Yarnie

Highly effective and results-oriented manager skilled in program management, complex problem solving, and initiating and implementing process improvements. Proven ability to successfully lead my business to produce unparalleled results and customer satisfaction within complex environments.

Experience

1. Manager, Residential & Commercial Gas Operations Ne South

   National Grid

   Oct 2021 — Present · US

   Oversee the development of MA Customer Connections capital plans annually with Investment Planning and Gas Load Forecasting teams. Work collaboratively with teams in the Gas Business Unit (GBU) to meet or exceed customer expectations associated with their connection’s requests. Manage non-firm communications process for MA South. Key metrics associated with meeting customer expectations are: Achievement of Capital Plan for Gas main and services, Target Date Achievement and/or Need Date Attainment and Gas Conversion Customer Satisfaction. Provide strategic input and data to Customer Product Growth, Customer Solutions and Customer Digital teams to innovate new products and programs that limit customer gas demand (e.g. Energy Efficient Connections) and improve the customer experience.(e.g. future Gas Connections Portal) Provide strategic input and work with Customer Solutions team to assist in delivering their Energy Efficiency goals. Build relationships with leadership on the following National Grid teams: Resource Planning/Coordination, Construction, CMS, Investment Planning, Legal/Regulatory, Future of Gas, Engineering, Customer and Community, Customer Solutions MA to help deliver on our customers’ gas connections needs. Build relationships with external stakeholders such as builders associations, plumbers associations and peer utilities. Motivate staff through coaching, mentoring and rewards to obtain optimal performance. Oversee cross training for staff to prepare them to assist customers in an ever-changing energy environment.

Education

• Harvard Business School Online

  Certificate of Entrepreneurship Essentials, Business/Commerce, General

• Westfield State University

  Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

  2002 — 2006

• The Partnerships, Inc.

  Fellows Program, Organizational Leadership

• Assumption College

  Master of Business Administration (MBA), Business Administration and Management, General

  2024

Skills

• Teamwork
• Contract Negotiation
• Training
• Research
• Supervisory Skills
• Business Planning
• Purchasing
• Critical Thinking
• Hiring
• Microsoft Word
• Microsoft Excel
• Time Management
• Leadership
• Microsoft Office
• Leadership Development
• Policy
• Negotiation
• Communication
• Management
• Team Building
• Inventory Management
• Merchandising
• Social Networking
• Forecasting
• Analysis
• Customer Service