Bobby Hussain
Senior Service Delivery Manager @PwC UK
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WORK HISTORY
Senior Service Delivery Manager @PwC UK
London, GB
EDUCATION
University of Surrey
BSc (Hons), Business Studies
SKILLS
ABOUT BOBBY HUSSAIN
An accomplished Senior Service Management Expert recognised for delivering service excellence and value, specifically in the area of IT Applications Management & Network Operations. A career spanning over 20 years in the area of IT & Network service management from service strategy, design, through to operations and development of continual service improvement. I have program led the implementation of multiple concurrent projects and service operations teams to governing Tier 1 IT & Network VendorsI am a qualified ITIL V3 Service Management Expert and on my journey to ITIL 4 Managing Professional, with significant experience in- Contract Design & Management - Problem Management - Client Relationship Management of Major Global Customers - Outsourcing - IT Governance/Contract Management - Supplier Relationship Management - Financial Management/Budget Planning - Recovering \'problem\' accountsI\'ve worked with a broad set of clients working on purely service management as well as in technical service management:‣ Government‣ Telco (IT & Network Management)‣ Air Travel‣ Retail‣ Leading Consumer Packaged Goods organisations
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