Bobby Cowart

Program Manager, Learning & Technology @Delta Air Lines

Atlanta, GA, US
EMAILS
b••••••••@delta.com
MOBILE NUMBERS
+17•••••••98

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WORK HISTORY

Aug 2021 — Present

Program Manager, Learning & Technology @Delta Air Lines

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Atlanta, GA, US

Responsible for leveraging innovative technologies to deliver accurate, engaging information that drives seamless knowledge transfer and skill development to enhance team performance and organizational success. I specialize in managing the WalkMe Digital Adoption Platform (DAP) to boost user adoption, streamline workflows, and optimize messaging across teams. Additionally, I design and develop virtual agent conversations on ServiceNow, automating support processes to enhance the user experience.

EDUCATION

1996 — 2001

California State University - East Bay

BS, Recereation Administration

N/A

University of Phoenix

Bachelor of Science - BS, Business Administration, Management and Operations

N/A

Southern University and A&M College- Baton Rouge

Master of Business Administration - MBA, Human Resources Management and Services

SKILLS

Quality AssuranceStrategyOperations ManagementCall CenterOrganizational LearningCustomer ServiceStrategic PlanningTrainingBusiness IntelligenceEmployee EngagementWorkforce ManagementProcess ImprovementTableauCall CentersMicrosoft OfficeNonprofitsLeadershipCustomer RelationsManagementTeam BuildingSix SigmaProgram Management

ABOUT BOBBY COWART

Connecting People to Technology

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