Bobby Bergman
Senior Manager of Operations
- Role
- Director of Information Managment at Conduent
- Location
- Sterling Heights, MI, US
- LinkedIn followers
- 500 followers
About Bobby Bergman
Manage services client contracts and statements of work/service level agreements delivering contracted scope Effective communications (internally & externally) Effective, efficient resolution of client problems/issues, leveraging internal/external resources Understand & leverage Xerox technology and solutions Owns delivery of services through operational teams Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements Focal point for service level agreement management, key performance indicators, reporting, and problem resolution Advise client of opportunities to improve the success of their business operations Understand client’s industry, business and their critical business drivers Provide leadership and support for new deal implementations with implementation partners Identify opportunities to improve gross profit through cost management and post-sale revenue growth Develop and conduct client business reviews & support overall client communication plan in partnership with sales
Experience
Director of Information Managment
Jun 2014 — Present · Detroit, MI, US
The Conduent DifferenceAs the world’s largest business process services company, we’re improving the way businesses and governments interact with their citizens, patients, customers and employees. Our mission is to modernize the constituent experience by making every interaction digital, personalized and secure.
Education
Rochester Institute of Technology
Bachelor of Science (BSc), Printing Management, Managment
2010 — 2013
Skills
- Managed Services
- Document Imaging
- Account Management
- Document Management
- Business Process Improvement
- Service Delivery
- Solution Selling
- Outsourcing
- Project Delivery
- Enterprise Software
- Business Process
- Cross-Functional Team Leadership
- Process Improvement
- Crm
- Vendor Management
- Sales Process
- Project Management
- Professional Services
- Customer Service
- Digital Printing
- Litigation Support
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.